Help and contact
Questions, ideas or something not working as it should? Email us at hello@holisticgardenlabs.com. A real person reads every message, and we’ll get back to you as soon as we can.
Common questions
When can I get Holistic Gardener?
We’re putting the finishing touches to it. Email us and we’ll let you know the day it’s out.
Which devices does it work on?
iPhone, iPad and Mac, with iOS, iPadOS or macOS 26 or later. There’s no Android or Windows version for now.
Where is my garden stored?
In your own iCloud account. It syncs between your devices through Apple, and we can’t see it. More in our privacy policy.
How sure are the plant checks?
We tell you in words: ‘almost certainly’, ‘most likely’, ‘possibly’ or ‘hard to tell’, along with what to do next. Treat it as a well-informed guess. Never eat a plant, or decide it’s safe for pets or children, on the strength of an app.
How do I cancel my subscription?
Apple handles subscriptions. On iPhone or iPad, open Settings, tap your name, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings. Your garden stays put after you cancel.
Can I get a refund?
Payments go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Will Holistic Garden Designer need an account?
No. It runs in your web browser, and your design stays there until you save it.